FAQ
1. Which countries and regions do you ship to?
We’re excited to ship Nvibes products worldwide! 🌍
However, due to local policies and shipping restrictions, we currently only deliver to the following countries and regions (excluding most Asian countries):
Australia, Portugal, Italy, Denmark, Netherlands, Belgium, Ukraine, Russia, United States, Hungary, Norway, Luxembourg, Saudi Arabia, Spain, Ireland, Greece, Canada, Sweden, France, Poland, Israel, Germany, United Kingdom, New Zealand, Switzerland, Turkey, Mexico, Kazakhstan, Bulgaria, Belarus, Czech Republic, Sri Lanka, Argentina, Oman, Uzbekistan, Croatia, and Finland.
If your region isn’t listed, please contact us at service@thenursevibes.com — we’ll do our best to assist.
2. Can I exchange the products I received?
We want you to love your Nvibes order. 💫 If you receive a damaged, incorrect, or faulty item, please reach out to us for assistance. We’ll arrange a replacement or refund according to our Return Policy.
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We can’t guarantee exchanges if the item is out of stock.
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All sale items are final sale and cannot be returned or exchanged unless faulty.
3. Can I change the shipping address after placing my order?
We pack and ship orders as quickly as possible. If you need to change your address, please email service@thenursevibes.com immediately after placing your order.
Address changes can only be made before your order is packed and shipped — so please contact us early. 🚚💨
4. Can I cancel my order?
If you wish to cancel your order, please contact service@thenursevibes.com as soon as possible. We’ll do our best to assist, but once the order has shipped, cancellation is no longer possible.
5. What should I do if I receive a faulty item or the wrong size?
If your item arrives damaged, faulty, or incorrect, please email service@thenursevibes.com within 7 days of receiving your order. Include your order number, clear photos, and a short description of the issue — our team will assist you promptly.
All size charts on our website follow international standards. If the size feels different from what you expected, please try it on first — sometimes it’s just a difference in labeling or fit. 👕
6. I’ve been issued a refund but haven’t received the money yet — what should I do?
Refunds typically appear in your account within 5–10 business days, depending on your bank or card provider. If the refund hasn’t appeared after this period, please contact your bank for more information.
7. How safe is my personal information?
Your privacy matters to us. 🛡️ Nvibes uses SSL encryption to protect all personal data transmitted during checkout. For more details on how we handle your data, please see our Privacy Policy.
8. How can I contact customer service?
If your question isn’t listed here or you need help with your order, feel free to reach out anytime:
📧 service@thenursevibes.com
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